Return & Refund Policy
At https://BDBSE.com , we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Our Return & Refund Policy provides you with a 7-day window to return a product.
1. 7-Day Return Policy
You have 7 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the conditions outlined below.
2. Conditions for a Valid Return
To ensure a successful return, please make sure that:
The product is unused, unworn, unwashed, and without any flaws.
The product is in its original, undamaged packaging (including the brand's box/packaging, flyers, and bags).
All original tags, labels, user manuals, warranty cards, and accessories are intact and included with the product.
The product is sealed and in its original condition if it came with a protective seal.
3. Valid Reasons for Return
You may initiate a return for any of the following reasons:
The product delivered is damaged or defective.
The product delivered is incorrect (wrong size, color, or model).
The product does not match the description or image on the website.
You have changed your mind (applicable for specific items only, see section 4).
4. Items That Cannot Be Returned
We do not accept returns for the following items:
Groceries and perishable goods.
Lingerie, innerwear, and swimwear due to hygiene reasons.
Skincare, makeup, and other personal care items if the seal is broken.
Digital products, software, and gift cards.
Items that have been used, altered, or are missing original tags and packaging.
Items marked as "Non-Returnable" or on "Clearance Sale".
5. How to Initiate a Return (Step-by-Step)
Contact Us Within 7 Days: To start the return process, you must contact our Customer Support team within 7 days of receiving your order.
Helpline: +8809638091075
Email: support@bdbse.com
Provide Necessary Information: Please have the following information ready:
Your Order ID.
The reason for the return.
Clear photos or a short video of the item, especially if it is damaged, defective, or incorrect. This is required for a faster process.
Prepare the Return Package: Once your return request is approved, securely pack the item in its original packaging, ensuring all tags and accessories are included.
Return Shipment: Our support team will guide you on the return shipping process. Depending on your location, this will be either a pickup arranged by us or a drop-off at a designated courier point.
6. Refund Process
Once we receive your returned item, it will undergo a quality control check.
Inspection: Our team will inspect the product to ensure it meets all the return conditions.
Approval: If the return is approved, we will initiate the refund process.
Refund Timeline: Your refund will be processed within 7-10 business days after the returned item has been received and inspected.
Refund Method: The refund will be credited to your original method of payment (Debit/Credit Card), Bank Account, or Mobile Financial Service (bKash, Nagad, etc.). Please note that for Cash on Delivery orders, refunds will be processed via a bank transfer or MFS.
Important Note: BDBSE.com reserves the right to reject any return request if the product does not meet our quality standards and return policy. If the return is invalid, we will send the product back to you.
For any questions about our Return & Refund Policy, please do not hesitate to contact our support team.
