Support Policy

At https://BDBSE.com , your satisfaction is our top priority. We are committed to providing you with timely, helpful, and professional support for a smooth and enjoyable shopping experience. This Support Policy outlines the scope of our customer support, our hours of operation, and the best ways to contact us for assistance.

1. Our Commitment

Our dedicated support team is here to assist you with any questions or issues related to your experience on https://www.google.com/search?q=BDBSE.com. We strive to resolve all inquiries efficiently and effectively, ensuring you feel valued and heard.

2. Support Channels

To get help, please choose from the following channels:

• Email Support (Recommended for Detailed Issues) For non-urgent inquiries, detailed issues, or when you need to provide documents (like screenshots or receipts), email is the best option. Our team will review your request and get back to you with a comprehensive solution.

  • Email Address: support@bdbse.com

• Helpline (Recommended for Urgent Inquiries) For immediate assistance with urgent issues, such as order cancellations, payment problems, or quick questions, please call our helpline.

  • Helpline Number: +8809638091075

3. Hours of Operation

Our customer support team is available during the following hours:

• Days: Saturday to Thursday

• Time: 10:00 AM to 7:00 PM (Bangladesh Standard Time)

Please note that our support team is unavailable on Fridays and government holidays in Bangladesh. Inquiries received outside of our operating hours will be addressed on the next business day.

4. Expected Response Times

We are committed to providing prompt responses to all customer inquiries.

• Email Inquiries: We aim to respond to all emails within 24 business hours.

• Helpline Calls: We provide immediate assistance during our hours of operation. If all our agents are busy, please try again after a few minutes or send us an email.

5. Scope of Our Support

Our support team can assist you with:

• Order Inquiries: Order status, tracking, cancellations, and modifications.

• Product Information: Questions about product details, features, and stock availability.

• Payment Assistance: Issues related to completing payments, refunds, or payment gateway errors.

• Account Management: Help with logging in, resetting your password, and managing your account details.

• Returns & Refunds: Guiding you through our return and refund process.

• Website Issues: Reporting technical problems or difficulties navigating our website.

6. How to Get Faster Assistance

To help us resolve your issue as quickly as possible, please provide the following information when you contact us:

• Your Full Name

• Your Order ID (if applicable)

• The email address and phone number associated with your account

• A clear and detailed description of your issue

• Screenshots of the error message (if applicable)

7. Feedback

Your feedback is invaluable to us. If you have any suggestions on how we can improve our support services, please do not hesitate to email us at support@bdbse.com with the subject line "Feedback".

Thank you for shopping with BDBSE.com !